Make it worth your while
A new potential customer brings in a nice (expensive) leather tote bag and wants to get their company logo embroidered on it. Actually, they want to add their logo to many of these bags. How would you handle it, given the following:
- You have never worked on leather.
- It is a customer-provided product.
- It is an expensive product.
- It can be a challenging product to work with in the best of conditions.
- It is not a supple leather, but a more stiff and thick one, so that the bag maintains it's shape.
- They want the logo on the side with the pocket, made of that same dense, stiff leather. The customer acknowledges and accepts that the pocket will need to be sewn shut to have the logo in their preferred location.
- You have never digitized a design to go on leather before.
This is a real life situation, brought to NNEP today by member Amy K. of Gold Medal Ideas. We chatted about the following:
- Is the customer is willing to risk one bag to the "cause" at no cost to you, so that you can experiment with the digitizing and placement? Working on a swatch of leather to test the design may not be a good enough simulation of the product, based on its thicker and stiffer characteristics.
- Is the customer willing to pay a fee - in addition to the digitizing fee - maybe in the $50-$75 range, for you to test the design to come up with a quality solution?
- Is the customer willing to pay a premium for the embroidery on all the bags, if you are able to develop a solution?
- Digitize the design specifically for leather, which means a reduced stitch count, possibly a thicker thread, and wedge point needles, which are specifically designed for leather.
If the customer agrees with all of these things, then it may lead to a great relationship with a new client. If, on the other hand, the customer is not willing to cover the R&D time or risk a bag, then you may want to pass on this opportunity, as the risks may outweigh the potential.
Would you take this job?
What would be your conditions, if any? Post it in the comments below - I would love to know!