Shipping Policy

At National Network of Embroidery Professionals (NNEP), we are committed to delivering your products efficiently and reliably. This Shipping Policy outlines how we handle shipping, delivery times, and related processes.

1. Shipping Methods and Carriers

We partner with reputable shipping carriers to ensure timely delivery of your orders. Available shipping methods will be displayed during checkout, and options may include:

Standard Shipping
Expedited Shipping
Priority Shipping

2. Shipping Destinations

We currently ship to:

All 50 states in the United States.
Select international locations (additional fees and restrictions may apply).

If you are unsure whether we ship to your location, please contact us before placing your order.

3. Processing Time

Orders are typically processed within 2-3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
Custom or made-to-order items may require additional processing time, as noted on the product page.

4. Delivery Timeframes

Delivery times vary depending on the shipping method selected and the destination:

Standard Shipping: 5–7 business days.
Expedited Shipping: 2–3 business days.
Priority Shipping: 1–2 business days.

Please note that these are estimates and may vary due to unforeseen circumstances such as weather delays or carrier issues.

5. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the order.
Any applicable taxes or duties for international orders are the responsibility of the customer.
Free shipping promotions, when available, will be clearly indicated and subject to specific terms and conditions.

6. Order Tracking

Once your order has shipped, a tracking number will be provided via email. You can use this number to track your order through the carrier’s website.

7. Lost, Damaged, or Delayed Shipments

If your shipment is lost, damaged, or delayed, please notify us immediately:

Lost Shipments: If a package is not delivered within 10 business days (domestic) or 20 business days (international), we will work with the carrier to locate it.
Damaged Shipments: If your item arrives damaged, please contact us within 48 hours of delivery with photos and details for a resolution.
Delayed Shipments: Delivery times may be affected by circumstances beyond our control. We appreciate your patience in these cases.

8. Returns and Refunds

Shipping fees are non-refundable unless the issue is a result of our error (e.g., incorrect or defective product). For more details, please refer to our Refund Policy.

9. Contact Us

If you have questions or concerns about our shipping policies, feel free to reach out to us:

National Network of Embroidery Professionals (NNEP)
Email: nnep@nnep.com
Phone: 330-678-4887
Address: 4693 Kent Road | Kent, Ohio 44240

Thank you for choosing NNEP. We value your trust and are dedicated to ensuring your orders are delivered promptly and securely.